SCRS’ Kool Tools: From the 2024 SEMA Show and Beyond!
This newest release in the “Kool Tools” series, highlights more than tools and resources discovered during the 2024 SEMA Show, and compiled by the SCRS Education Committee. The presentation, led by Amber Alley, Kye Yeung and Kris Burton continues in the spirit of the annual event started by Toby Chess and Kye Yeung where SCRS Education Committee members walk the SEMA Show floor to seek out unique equipment [...]
Quick Tip: Customer Service vs. Customer Experience
It is important to intentionally craft how your business will define and deliver customer service and customer experience. In this video, Andy and Todd discuss [...]
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry Alex Crays, Auto body instructor at the Career Technical Education Center [...]
SCRS Quick Tip: In-Process Scan
Not all scans are the same, and there is a difference in purpose between a pre-scan, in-process scan and post-scan. In-Process scans are performed after [...]
SCRS IDEAS Collide: Shaughn Kennedy on developing a build sheet for garage liability coverage
Shaughn Kennedy, Senior Underwriter at SPARK Underwriters shares thoughts around thinking about obtaining insurance in the same way you would blueprint damage. Creating a "build [...]
SCRS Quick Tip: Phone Protocol
In this video, Mike and Danny talk about how to make a more positive impression on the vehicle owner when answering the phone and interacting [...]
SCRS IDEAS Collide: Tracy Dombrowski on the Culture Code
Tracy Dombrowski, Director of Training for Collision Advice dives into why certain organizations become greater than the sum of their parts while other groups fall short. [...]
SCRS Quick Tip: Vehicle Fluids
Many new vehicle technologies require repair facilities to address vehicle fluids in coordination with the repair. Radar alignment work procedures may require the technician to [...]
Ryan Weber and Marc Brune on Opportunity Amidst the Labor Crisis – IDEAS Collide 2023
Ryan Weber, CEO of Mentor Mentee and Marc Brune, Business Development Manager for Mentor Mentee discuss how on-the-job training and mentoring of entry-level technicians are [...]
SCRS Quick Tips: Battery Load Test
You never want a situation where a customer’s battery dies while the vehicle is in your custody, but Mike shares statistics that more than 20% [...]