The vehicle delivery is the “moment of truth” in the customer experience. In this video, Kris and Michael talk about how you can elevate your delivery process by scheduling focused pickup appointments, demonstrating [...]
In this video, TJ and Gary discuss the telltale signs technicians should watch for during the weld, such as an erratic arc, porosity, or inconsistent performance, and what those signals may indicate. You’ll [...]
Roll-on primer is changing the way some repair facilities approach efficiency in their workflow. In this discussion, Michael shares how his team learned about and implemented roll-on primer application to support a one-direction [...]
Consistent welding results don’t happen by chance; they’re built through proper technique, controlled adjustments, and practice. In this discussion, TJ shares what he sees most often when technicians come through welding testing and [...]
Tire pressure may seem like a small detail, but when it comes to vehicle calibrations, it plays a critical role. In this discussion, Josh and Michael discuss how improper tire pressure can alter [...]
This latest video continues the spirit of the long-running Kool Tools tradition started by Toby Chess and Kye Yeung, with committee members walking the SEMA Show floor to identify products that may offer [...]
In this IDEAS Collide Showcase session, Shawn Collins makes the case for bringing hands-on training back to the center of technician development; and explains how 3M’s new, state-of-the-art training center is designed to [...]
In this IDEAS Collide Showcase session, Richie Seaberry explains how a well-designed employee benefits strategy can help collision repair businesses stabilize their workforce, improve retention, and compete for top talent, without letting costs [...]
Static calibrations demand precision, and one of the most critical and misunderstood requirements is having a floor that is both flat and level. In this conversation, Josh and Andy break down what [...]
In this powerful and personal IDEAS Collide Showcase session, Jordan Hendler shares how progress doesn’t come from massive leaps - but from consistently stacking small wins, and consistently advancing goals one millimeter at [...]
