In this week's round table discussion, Justin, Barry, and Michael reflect on the most valuable business advice they've received throughout their careers in the collision repair industry. From treating every customer as if [...]
In this conversation, Barry and Sean Preston, Managing Attorney at Coverall Law PLLC, discuss whether a collision repair shop must wait for an insurance carrier's authorization before beginning repairs after receiving a signed [...]
In this conversation, Michael and Barry discuss the right to choose a repair facility after an accident and the challenges that can arise when insurer recommendations or scripted messaging contradict the consumers' choice [...]
In this conversation, Claire Cleland from Static Solutions joins Justin to discuss how static electricity can impact color matching during the refinishing process. Claire explains why static affects plastic and metal substrates differently, [...]
Shopping for auto insurance isn't just about finding the lowest price. In this video, Michael and Justin discuss the importance of understanding what your policy actually covers before you ever need to file [...]
In this conversation, Kris and Michael discuss why pre-washing a vehicle is a critical first step in the repair process. They explain how removing contaminants such as dirt, salt, mud, and road [...]
In this conversation, Andy and Josh discuss why proper vehicle preparation is essential for accurate ADAS calibrations. They explain how factors such as tire pressure, fuel level, payload, and ride height affect a [...]
What does the "cost of doing business" really mean in collision repair? This week, Kris and Michael break down one of the industry's most debated topics: the difference between general overhead costs and [...]
In this video, Gary and Andy discuss why paint thickness measurements are becoming increasingly important in collision repair. They explain how mil gauges help identify prior repairs, maintain OEM paint specifications, and ensure [...]
Change in a collision repair shop can either create momentum or major pushback. In this conversation, Josh and Andy share real-world lessons on how to successfully lead change inside your business. From switching [...]
