In this conversation, Barry and Michael discuss the importance of measuring panel gaps and flushness during collision repair. They explain how OEM gap tools can help identify damage during blueprinting and disassembly, provide [...]
In this conversation, Kris and Michael discuss a simple but effective approach for managing the constant flow of priorities, requests, and unexpected issues in a collision repair shop. Michael explains how using an [...]
In this conversation, Justin, Barry, and Michael reflect on the mentors, experiences, and lessons that shaped their approach to collision repair and customer service. They discuss the importance of shifting your focus [...]
In this conversation, Michael is joined by Sean Preston, Managing Attorney with Coverall Law, to discuss who determines if a vehicle is a total loss and what consumers should know when they disagree [...]
In this conversation, Kris and Michael discuss how effective production meetings can help keep your team aligned, engaged, and focused on the day's goals. They share how their approach has evolved from lengthy [...]
In this week's round table discussion, Justin, Barry, and Michael reflect on the most valuable business advice they've received throughout their careers in the collision repair industry. From treating every customer as if [...]
In this conversation, Barry and Sean Preston, Managing Attorney at Coverall Law PLLC, discuss whether a collision repair shop must wait for an insurance carrier's authorization before beginning repairs after receiving a signed [...]
In this conversation, Michael and Barry discuss the right to choose a repair facility after an accident and the challenges that can arise when insurer recommendations or scripted messaging contradict the consumers' choice [...]
In this conversation, Claire Cleland from Static Solutions joins Justin to discuss how static electricity can impact color matching during the refinishing process. Claire explains why static affects plastic and metal substrates differently, [...]
Shopping for auto insurance isn't just about finding the lowest price. In this video, Michael and Justin discuss the importance of understanding what your policy actually covers before you ever need to file [...]
