First impressions are a great opportunity to level-set expectations, gain details about how the damage occurred, and gather information that will help with both the repair and claims processes. This is an important first step [...]

We’ve previously discussed dispute resolution mechanisms within insurance policies that can aid a consumer instances where the insurance company and repair facility may not see eye to eye on the necessary steps or costs to [...]

Sometimes the bill payer doesn’t acknowledge the processes or costs associated with a repair, and either objects or denies certain necessary costs. In this video, Michael and Domenic discuss things that the consumer can do [...]