In this conversation, Barry and Sean Preston, Managing Attorney at Coverall Law PLLC, discuss whether a collision repair shop must wait for an insurance carrier’s authorization before beginning repairs after receiving a signed repair authorization from the customer. They explain the customer’s role in authorizing repairs, the importance of documenting all damage and repair operations, and how unnecessary delays can increase costs and extend repair times. The discussion also covers supplement approvals, state-specific regulations, and why clear communication between the repairer and customer is essential to keeping the repair process moving while supporting reimbursement from the insurer.
Disclaimer: This video is provided for informational purposes only. It is not intended to provide legal advice and should not be relied upon as such. Laws and regulations vary by state and individual circumstances. For legal advice regarding a specific situation, consult a qualified attorney licensed in your area.
These videos were filmed at the I-CAR Training Center in Vernon Hills, IL.
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