Quick Tip – Employee Reviews
In this video, Andy and Todd talk about the importance of employee feedback, and looking at different ways to evaluate and have conversation with team members about how they are doing and what they are looking for in their role. This may vary from performance reviews, goal setting and more frequent dialog that can lead to ways in which both the employee and the employer maximize their [...]
Quick Tip: Navigating photo-based estimates with your customer
Collision repairers, consumers and insurance companies all face challenges when there is a disconnect between expectations. In this video Kris and Amber talk about some [...]
Quick Tip: Shaping culture in your business (Part I)
Throughout the next year, we are going to have several different repair centers talk about ways in which they work on their internal support system, [...]
Quick Tip: ADAS Systems: Adaptive Cruise Control
This series was filmed by the Society of Collision Repair Specialists (www.scrs.com) and I-CAR (www.I-CAR.com) to help consumers better understand the safety systems and functions [...]
Quick Tip: Blind Spot Warning
This series is designed to help consumers understand the safety systems and functions potentially found on their vehicles, and considerations those systems may contribute to [...]
Quick Tip: ADAS Systems: Surround View Cameras
This series is designed to help consumers understand the safety systems and functions potentially found on their vehicles, and considerations those systems may contribute to [...]
Quick Tip: Customer Service vs. Customer Experience
It is important to intentionally craft how your business will define and deliver customer service and customer experience. In this video, Andy and Todd discuss [...]
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry Alex Crays, Auto body instructor at the Career Technical Education Center [...]
SCRS Quick Tip: In-Process Scan
Not all scans are the same, and there is a difference in purpose between a pre-scan, in-process scan and post-scan. In-Process scans are performed after [...]
SCRS IDEAS Collide: Shaughn Kennedy on developing a build sheet for garage liability coverage
Shaughn Kennedy, Senior Underwriter at SPARK Underwriters shares thoughts around thinking about obtaining insurance in the same way you would blueprint damage. Creating a "build [...]