Collision repairers, consumers and insurance companies all face challenges when there is a disconnect between expectations. In this video Kris and Amber talk about some of the challenges in working with consumers who may have [...]
Throughout the next year, we are going to have several different repair centers talk about ways in which they work on their internal support system, and the culture they want those within their business to [...]
This series was filmed by the Society of Collision Repair Specialists (www.scrs.com) and I-CAR (www.I-CAR.com) to help consumers better understand the safety systems and functions potentially found on their vehicles, and considerations those systems may [...]
This series is designed to help consumers understand the safety systems and functions potentially found on their vehicles, and considerations those systems may contribute to the repair process. Terminology used is common naming, and not [...]
This series is designed to help consumers understand the safety systems and functions potentially found on their vehicles, and considerations those systems may contribute to the repair process. Terminology used is common naming, and not [...]
It is important to intentionally craft how your business will define and deliver customer service and customer experience. In this video, Andy and Todd discuss different aspects of each, from memorable "wow" factors, unique or [...]
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry Alex Crays, Auto body instructor at the Career Technical Education Center in Oregon believes solving the technician shortage starts at the [...]
Not all scans are the same, and there is a difference in purpose between a pre-scan, in-process scan and post-scan. In-Process scans are performed after the vehicle has been assembled, to clear "lost communication" diagnostic [...]
Shaughn Kennedy, Senior Underwriter at SPARK Underwriters shares thoughts around thinking about obtaining insurance in the same way you would blueprint damage. Creating a "build sheet" helps keep what you don't know from hurting your [...]
In this video, Mike and Danny talk about how to make a more positive impression on the vehicle owner when answering the phone and interacting with someone new. There are lots of opportunities to be [...]
