The role of front-end sales in a collision repair facility has changed dramatically. In this conversation, Kris and Michael discuss how the traditional approach of writing a quick estimate no longer fits the [...]

Cell phones have become an indispensable part of modern life—but they’ve also created new challenges in the workplace. In this conversation, Kris and Michael explore the delicate balance between using personal devices as [...]

In today’s repair environment, documentation isn’t just important—it’s essential. In this conversation, Josh and Michael discuss the growing need for precise and intentional documentation during vehicle calibrations. From capturing tire pressures and alignment [...]

Getting certified is an investment—but certification alone doesn’t bring vehicles to your door. In this discussion, Kris and Barry dive into the real work of promoting and marketing your OEM certifications to both [...]

. In this discussion, Gary and TJ discuss insights that affect proper welds, including how factors like material thickness, electrode wire, voltage, and heat affect weld quality. Learn why every job requires practice welds [...]

Before a technician lays down a weld on a vehicle, it’s critical to know that the weld will hold up to the structural demands on the joining process. In this video, Gary and [...]

As vehicle technology advances, precise calibrations have never been more critical. In this conversation, Josh and Michael discuss why adherence to procedures and exact target placement during calibrations is essential—and how even small [...]

Consistency, culture, and clear standards are essential in the collision repair industry—and training plays a key role in making that happen. In this conversation, Gary and Andy explore how developing Standard Operating Procedures [...]

  In this video, Kris and Barry discuss the “push to paint” or “pull to paint” repair method and why it can be a beneficial default approach. They explore how push to paint [...]

In this video, Andy and Josh dive into the realities of calibration failures and how to effectively troubleshoot them. If you routinely perform calibrations, failures are inevitable—what matters is how you respond. They [...]