The vehicle delivery is the “moment of truth” in the customer experience. In this video, Kris and Michael talk about how you can elevate your delivery process by scheduling focused pickup appointments, demonstrating care for the vehicle, and clearly walking customers through the completed repairs.
You’ll also hear how simple touches, like a quick pre-delivery video, can build anticipation and strengthen customer confidence before they arrive.
These videos were filmed at the I-CAR Training Center in Appleton, WI.
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