Quick Tip: Navigating photo-based estimates with your customer
Collision repairers, consumers and insurance companies all face challenges when there is a disconnect between expectations. In this video Kris and Amber talk about some of the challenges in working with consumers who may have received and estimate or settlement offer based on a photo-based estimate, rather than an in-person inspection. Oftentimes, this can create a divergence in amount of detail on the document, may result in dissatisfaction or distrust [...]
