https://youtu.be/m2Q5ixfrARw Due to the complexity of the repair and the requirement of highly specialized tools, training, & repair procedures, some manufacturers may restrict the provision of certain structural or safety parts that require specific tooling [...]

https://www.youtube.com/watch?v=_Jg-5IaCXTs After you’ve filed a claim for damage, your insurance company may recommend you to their preferred shops, which participate in their direct repair program (DRP). A DRP is a network of collision repair shops [...]

Receiving safe, proper repairs is one of the most essential parts of seeking out the right repair facility to work with. Many automakers have developed programs to recognize repair facilities that have met specific criteria [...]

There is a great degree of connected services that help consumers interact and learn from their vehicle. Sometimes, when a connected car is brought in for repairs, the repair facility must put the vehicle into [...]

Social media can be interesting and entertaining, and if you are watching this video, you probably love a goof clip, reel or video! But Mike and Danny talk about how art doesn’t always imitate reality, [...]

Many vehicle manufacturers have shop certification or recognition programs. Each has its own criteria, but oftentimes the collision repair center has had to invest in and obtain specific training and equipment requirements to ensure they [...]

If your insurance company declares your vehicle a “total loss,” it means they’ve determined the cost to fix it exceeds its actual cash value, or is damaged past the point of repair. Depending on where [...]

First impressions are a great opportunity to level-set expectations, gain details about how the damage occurred, and gather information that will help with both the repair and claims processes. This is an important first step [...]

We’ve previously discussed dispute resolution mechanisms within insurance policies that can aid a consumer instances where the insurance company and repair facility may not see eye to eye on the necessary steps or costs to [...]

Sometimes the bill payer doesn’t acknowledge the processes or costs associated with a repair, and either objects or denies certain necessary costs. In this video, Michael and Domenic discuss things that the consumer can do [...]