It is important to intentionally craft how your business will define and deliver customer service and customer experience. In this video, Andy and Todd discuss different aspects of each, from memorable "wow" factors, unique or [...]
SCRS IDEAS Collide: Alex Crays on increasing the flow of technicians into the industry Alex Crays, Auto body instructor at the Career Technical Education Center in Oregon believes solving the technician shortage starts at the [...]
Not all scans are the same, and there is a difference in purpose between a pre-scan, in-process scan and post-scan. In-Process scans are performed after the vehicle has been assembled, to clear "lost communication" diagnostic [...]
Shaughn Kennedy, Senior Underwriter at SPARK Underwriters shares thoughts around thinking about obtaining insurance in the same way you would blueprint damage. Creating a "build sheet" helps keep what you don't know from hurting your [...]
In this video, Mike and Danny talk about how to make a more positive impression on the vehicle owner when answering the phone and interacting with someone new. There are lots of opportunities to be [...]
Tracy Dombrowski, Director of Training for Collision Advice dives into why certain organizations become greater than the sum of their parts while other groups fall short. This session answers the question based on concepts presented in [...]
Many new vehicle technologies require repair facilities to address vehicle fluids in coordination with the repair. Radar alignment work procedures may require the technician to fill the fuel tank, and then check that the coolant [...]
Ryan Weber, CEO of Mentor Mentee and Marc Brune, Business Development Manager for Mentor Mentee discuss how on-the-job training and mentoring of entry-level technicians are tools to address the growing severity of the technician shortage [...]
You never want a situation where a customer’s battery dies while the vehicle is in your custody, but Mike shares statistics that more than 20% of vehicles that come into the repair facility need a [...]
Bing Wong, Managing Partner at Collision Builders, explores key things body shop operators need to know when considering growing their business through an acquisition. Listen as Bing talks through the benefits of growth through acquisition, [...]
