Shaughn Kennedy, Senior Underwriter at SPARK Underwriters shares thoughts around thinking about obtaining insurance in the same way you would blueprint damage. Creating a "build sheet" helps keep what you don't know from hurting your [...]
In this video, Mike and Danny talk about how to make a more positive impression on the vehicle owner when answering the phone and interacting with someone new. There are lots of opportunities to be [...]
Tracy Dombrowski, Director of Training for Collision Advice dives into why certain organizations become greater than the sum of their parts while other groups fall short. This session answers the question based on concepts presented in [...]
Many new vehicle technologies require repair facilities to address vehicle fluids in coordination with the repair. Radar alignment work procedures may require the technician to fill the fuel tank, and then check that the coolant [...]
Ryan Weber, CEO of Mentor Mentee and Marc Brune, Business Development Manager for Mentor Mentee discuss how on-the-job training and mentoring of entry-level technicians are tools to address the growing severity of the technician shortage [...]
You never want a situation where a customer’s battery dies while the vehicle is in your custody, but Mike shares statistics that more than 20% of vehicles that come into the repair facility need a [...]
Bing Wong, Managing Partner at Collision Builders, explores key things body shop operators need to know when considering growing their business through an acquisition. Listen as Bing talks through the benefits of growth through acquisition, [...]
This newest release in the “Kool Tools” series, highlights more than tools and resources discovered during the 2023 SEMA Show and compiled by the SCRS Education Committee. The presentation, led by Dominic Martino, continues in [...]
Andrew Batenhorst, Body Shop Manager at Pacific BMW Collision Center shares his perspective on a transition away from a now-antiquated job role that he marks as an obstruction to accurate, safe, comprehensive repair planning. Gain [...]
If you are writing a repair plan in CCC and refinishing a bumper you will be prompted to answer the question “Will the bumper be refinished in a separate procedure from the other panels?” Your [...]
