Many vehicle manufacturers have shop certification or recognition programs. Each has its own criteria, but oftentimes the collision repair center has had to invest in and obtain specific training and equipment requirements to ensure they [...]

If your insurance company declares your vehicle a “total loss,” it means they’ve determined the cost to fix it exceeds its actual cash value, or is damaged past the point of repair. Depending on where [...]

First impressions are a great opportunity to level-set expectations, gain details about how the damage occurred, and gather information that will help with both the repair and claims processes. This is an important first step [...]

We’ve previously discussed dispute resolution mechanisms within insurance policies that can aid a consumer instances where the insurance company and repair facility may not see eye to eye on the necessary steps or costs to [...]

Sometimes the bill payer doesn’t acknowledge the processes or costs associated with a repair, and either objects or denies certain necessary costs. In this video, Michael and Domenic discuss things that the consumer can do [...]