When reviewing the estimate or repair order, it’s important to be able to identify and understand the types of parts being covered by the insurance company, and what is being replaced on your vehicle by your repair facility. This doesn’t just mean understanding the difference between bumpers and fenders. You also want to understand the difference between a new Original Equipment (OE/OEM) part from your automaker, an aftermarket part, and even a certified aftermarket part.
Mike and Mike discuss what the acronym “CAPA” means on an estimate, and how quality or fit of parts can vary, and what the recall and warranty process may look like.
The Certified Automotive Parts Association (CAPA) was established in 1987 to set up and oversee a parts testing and certification program.
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