Sometimes the bill payer doesn’t acknowledge the processes or costs associated with a repair, and either objects or denies certain necessary costs. In this video, Michael and Domenic discuss things that the consumer can do with the help of their repair facility to overcome those objections. From thorough and transparent documentation, the ability to demonstrate inconsistency in claims settlement, and escalating to upper-level management or local agents, there are a lot of ways that might add objectivity into the decision making process of approving claims and repair costs.
Want to learn more about “who pays for what?” there are some great surveys available for collision centers to document common and “not-included” operations at https://www.crashnetwork.com/collisio
We hope this helps! Share this video with your friends, family and community! To learn more about SCRS, visit www.scrs.com, and to find SCRS members in your area, visit www.scrs.com/directory.
