Many businesses invest time and energy into developing standard operating procedures (SOPs), but may not always realize when they aren’t being followed. Have you designed an audit process to follow internally, to validate that your processes are in place? Part of the job of managing processes is providing the documentation, routine reminders and methods of accountability that will allow the process to function. Erin and Amber talk through setting the standard for managing a process, and evaluating what is necessary to get more out of it.
We hope this helps! Share this video with your colleagues and others in the repair community! To learn more about SCRS or to join as a member, visit www.scrs.com.
These videos were filmed at the I-CAR Chicago Technical Center (CTC).
