It is important to intentionally craft how your business will define and deliver customer service and customer experience. In this video, Andy and Todd discuss different aspects of each, from memorable “wow” factors, unique or inviting business interiors and level setting communication priorities and creating predictability.
If you want more on this topic, Tracy Dombrowski with Collision Advice did a fantastic session on Phone Etiquette – which can play a role in the customer experience – during the 2023 SEMA Show. You can watch that online at https://rde.scrs.com/p/2023-rd8
We hope this helps! Share this video with your colleagues and others in the repair community! To learn more about SCRS or to join as a member, visit www.scrs.com.
