Whether you work in the collision repair or the property & casualty insurance industry, there is a human impact from the work that we do. There are people who are affected by decisions made in both the repair and claims settlement processes.
While the conversation captured below is emotional and difficult to comprehend, it’s important that we understand just how important our jobs are when restoring collision-damaged vehicles.

In this video, CIC Chairman Jeff Peevy and his wife Marie interview Marcia and Matthew Seebachan, whose lives were turned upside down in a December 2013 crash involving their used Honda Fit. The accident and injuries sustained by the couple from Murphy, TX resulted in the widely reported Seebachan v. John Eagle Collision Center case. The burns and serious injuries were determined to be a result of repair decisions that left the car structurally unsound during the subsequent accident.
This interview focuses strictly on the human impact of poor repair decisions, and not on the companies or individuals involved in the court case.
All of us at the Society of Collision Repair Specialists (SCRS) were honored to be a part of documenting this emotional conversation, and appreciate the strength it took for the Seebachans to share their story with us, and hope the conversation has a positive impact in driving proper repairs.
We ask you to share this with your staff, with your colleagues and with your circle of influence. Let their story have purpose by spreading it through the industry, and then using it as a reminder to embrace the spirit of Kina Ole; to do the doing the right thing, at the right time, for the right reason, the right way, the first time.