Accessing, utilizing and documenting OEM repair procedures has become one of the most prolific conversations in the collision repair industry. But for many repair facilities, creating practices and processes that account for the variety of places OEM procedures are found, and the places that collision repair staff need to look in the technical documentation can be a challenge, even when the culture within the repair business embraces the decision to use the OEM repair manuals. Even further, following the procedures can often lead to questions that may require a degree of support or service to ensure that repairs are being performed accurately and as intended. This panel discussion from the 2019 SEMA Show features Mike Anderson of Collision Advice who leads various automakers through a discussion on accessibility and use of their OEM procedures, and resources that exist in the way of help lines, technical support, and other means to support repair facility businesses who have adopted an OEM focus on repairs.

The panel includes:

Dan Black

Advanced Body Development and Collision Repair Manager, Fiat Chrysler Automobiles

Eric Mendoza

Collision Operations, Toyota Motor North America

Nicole Riedel

Wholesale Parts Specialist, Subaru of America, Inc.

Scott Kaboos

Chief Instructor for Collision Repair, American Honda Motor Co.

For more updates on the 2020 SCRS educational opportunities at the SEMA Show, visit