Transition to new American Family CEO Westrate starts next year

No. 9 auto insurer American Family on Wednesday announced the company’s transition plan for CEO Jack Salzwedel to yield the reins to President Bill Westrate in 2022. Westrate will become CEO-elect in January 2021 and [...]

2020-08-13T13:23:45-04:00August 13th, 2020|RDN News Feed|

Gerber parent’s same-store sales now down only 14-16%; Service King reports recovery too

Gerber collision owner Boyd Group Services on Wednesday announced same-store sales fell 33 percent in the second quarter, but the company had rebounded significantly and has been adding back capacity. So far, the collision repair [...]

2020-08-13T11:08:51-04:00August 13th, 2020|RDN News Feed|

Cush: Service King COVID-19 outbreak ‘result of blatant disregard for the rules’

Service King temporarily closed a body shop, sent everyone home at 40 percent quarantine pay and fired some area leadership and after experiencing its first “cluster outbreak” of COVID-19 last month. CEO David Cush in [...]

2020-08-12T16:23:28-04:00August 12th, 2020|RDN News Feed|

Caliber data: Customers have better experience if shop does estimate

Caliber supply chain strategy and procurement Senior Vice President Dave Smith last month revealed internal research found customers were more satisfied if the shop, not the insurer, handled the estimate. The data in his July [...]

2020-08-12T16:08:41-04:00August 12th, 2020|RDN News Feed|

Former Tesla insurance head: OEM-managed auto policies could have far lower expenses

Former Tesla insurance head Alex Tsetsenekos last month demonstrated how an automaker-offered insurance program could throw out much of the expenses driving up premium costs or offset any increased severity from vehicle technology. Tsetsenekos offered [...]

2020-08-12T07:08:35-04:00August 12th, 2020|RDN News Feed|

New CIC ‘Industry Relations’ Committee seeks progress by expanding beyond shops, insurers

The CIC has replaced its Insurer-Repairer Committee with a Industry Relations Committee, seeking progress and greater understanding on issues that affect all other segments of the industry as well. The committee presented the virtual CIC [...]

2020-08-11T20:24:07-04:00August 11th, 2020|RDN News Feed|

CCC-VW partnership, LexisNexis offer immediate insurance quotes based on past driving

Two recent announcements could hasten a trend of drivers shifting toward telematics-based insurance — a trend with ramifications for the collision repair industry. The news from CCC and LexisNexis takes the concept to a new level [...]

2020-08-11T14:08:53-04:00August 11th, 2020|RDN News Feed|

SCRS warns of possible 3rd-party claims issues; shop says State Farm cancelled rental car reservation

The Society of Collision Repair Specialists last month drew more industry attention to the issue of insurers advising third-party claimants to first get an inspection at a direct repair program facility Executive Director Aaron Schulenburg [...]

2020-08-11T07:23:58-04:00August 11th, 2020|RDN News Feed|

Questions arise for businesses, employees following Trump payroll tax order

Republican President Donald Trump on Saturday directed Treasury Secretary Steven Mnuchin to defer payroll taxes between Sept. 1 and Dec. 31 and explore forgiving them entirely. “(W)hat we’re talking about is deferring the payroll tax [...]

2020-08-10T20:09:22-04:00August 10th, 2020|RDN News Feed|
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