Repairers confident they’re protected against the threat of ransomware might want to double-check for flaws in their assumptions and IT setup, based on a Monday CIECAst. David Willett, value creation executive at ProSight Specialty Insurance, [...]
Collision Advice CEO Mike Anderson on Monday said he had firsthand knowledge of more than a dozen auto body shops which have suffered a ransomware attack — with all but one having to pay the [...]
Considerations like proper heat and surface preparation can be the key to success with glue pulling, according to a repairer and a new free best practices guide to the less invasive repair technique. Industry trainer [...]
Solera on Wednesday announced its artificial intelligence photo estimating platform Qapter is using Google Cloud technology. It said the introduction of Google Cloud “enables the solution to scale globally, and for any vehicle make and [...]
A Canadian startup on Monday announced a study of 100 estimates found 85 missing an line item for a required advanced driver assistance system calibration. Overall, the estimators missed 88 percent of the 122 calibrations [...]
The involvement of a direct repair program auto body shop led to “a significantly higher overall satisfaction score” in J.D. Power’s 2020 U.S. Auto Claims Satisfaction Study, the research firm announced Thursday. Claimants who had [...]
Newly released J.D. Power research found 82 percent of customers with repairable vehicles went to an insurer’s direct repair program facility — up from 75 percentage points just a few years ago. “Use of DRP [...]
Insurers are requesting shops prepare photo estimates — but refusing to pay for it in many cases, a new “Who Pays for What?” poll question found. Nevertheless, the study found 27 percent of shops charging [...]
J.D. Power on Thursday announced customer usage of digital auto and home claims options has risen 18 percent since 2017. Ironically, the tech doesn’t seem to have really made consumers any happier. “Satisfaction scores among [...]
Though a body shop can certainly prevail in short-pay litigation over rates, a “much better, easier fight to have” involves “any sort of repair decision” auto insurers refuse to reimburse, an Connecticut attorney said Monday. [...]
