USAA on Tuesday said it saw a 200 percent increase in the usage of its telematics auto insurance option SafePilot last year — and it’s experiencing a 50 percent opt-in rate among new customers. The [...]
CARFAX told the Automotive Service Association it doesn’t mine data directly but instead relies on third-party sources for its information, ASA Executive Director Ray Fisher last week. “The information is pushed to them with explicit [...]
CCC last month tweaked its P-pages with references to official automaker repair procedures and using an OEM-approved scan tool. The new language appeared following a request for such changes from the Society of Collision Repair [...]
General Motors executives last year reassured auto body shops that the OEM is thinking of the collision industry as the automaker pursues electrification. GM aftersales engineers and a GM collision program manager examined electrification with [...]
A New Jersey consumer’s attempt to resolve a repair reimbursement dispute with the appraisal clause process last year was foiled by State Farm policy language restricting RTAs to total losses. Asked about the history of [...]
Mitchell said it has encountered double-digit percentage increases in airbag deployments and glass labor hours over the past few years. Auto physical damage claims performance director Ryan Mandell cited these statistics during a Dec. 16, [...]
CRASH Network on Tuesday said its 2021 insurance industry “Report Card” on auto insurer claims handling revealed “remarkably consistent” results compared to the previous years. Ten out of the 15 insurers collision repairers felt treated [...]
Jaguar on Monday announced its entire fleet would be battery-electric by 2025, about the time the OEM begins to roll out a run of fully electric Land Rovers. “Jaguar and Land Rover will offer pure [...]
Using the incorrect clips on certain BMW doors could produce a “big difference in airbag timing,” North America collision program manager Jonathan Inzano warned on Thursday. Drilling holes for paintless dent repair is also prohibited, [...]
Three professional appraisers late last year gave collision repairers and customers some considerations on whether a disputed repair bill merited invoking an appraisal clause and how to handle the process. Collision Hub CEO Kristen Felder [...]
