Customer satisfaction with the claims process is directly related to how familiar consumers are with their auto insurance policies, and only half fully understand what is covered and what is not, according to results from [...]
A draft rule issued by Washington state Insurance Commissioner Mike Kreidler implies that insurance premiums account for things like labor, rent, and supplies — costs that insurers often tell repairers they won’t pay for because [...]
The National Highway Traffic Safety Administration (NHTSA) has upgraded its investigation of Tesla’s Autopilot feature and closed an investigation of sticky power steering in some General Motors SUVs. NHTSA opened a preliminary evaluation of the [...]
Volkswagen has opened a $22 million, 32,000-square-foot Battery Engineering Lab (BEL) in Chattanooga, Tennessee, where electric vehicle (EV) batteries will be tested and optimized for the U.S. market. In announcing the opening, Volkswagen said investing [...]
A coalition of consumer advocacy groups is calling on auto repair shops to stop offering financing through EasyPay Finance and Utah-based Transportation Alliance Bank (TAB Bank), which issue loans at rates up to 189%. Though [...]
A bill under consideration by North Carolina legislators would prohibit building free electric vehicle (EV) charging stations on public property unless they also provide free gasoline and diesel fuel. House Bill 1049 also addresses charging [...]
A class action lawsuit has been filed against Ford Motor Co. over engine fires in 2021 Ford Expedition and Lincoln Navigator models. The suit, filed on June 7 in the U.S. District Court for the [...]
A recent Forbes Advisor survey of 2,000 insured drivers found that 58% switched carriers to save money and 47% said the last time their policy was renewed or they bought a new policy they paid [...]
College collision repair department heads and a recent graduate say the industry as a whole needs to get behind pulling kids’ interest to the skills it takes to become technicians at younger ages. And that’s [...]
AI photo estimating company Tractable cannot compel arbitration of an intellectual property suit brought against it by CCC Intelligent Solutions because it used a fake name to obtain a license to use CCC’s technology, a [...]
