Maryland repair center sues State Farm, Allstate over alleged steering, defamation

An independent Tesla-certified collision repair center in Maryland has sued a second auto insurance carrier over steering, in violation of the Maryland Insurance Act, because of the OEM-approved labor rate it charges its customers. As [...]

2023-10-04T14:58:38-04:00October 4th, 2023|RDN News Feed|

Phone calls remain preferred method of business communication, surveys show

Phone calls continue to be the preferred way for consumers to interact with businesses, according to a report by Hiya, a call performance management cloud. Its annual State of the Call report, updated in June, [...]

2023-10-04T14:58:07-04:00October 4th, 2023|RDN News Feed|

Toyota reaches $78.5 million settlement over air bag control units

Toyota has agreed to settle a $78.5 million class action defective air bag lawsuit that the plaintiffs say will “resolve all economic loss claims and any and all economic loss controversies” alleged against the automaker. [...]

2023-10-04T14:57:03-04:00October 4th, 2023|RDN News Feed|

Ford execs call for end to UAW strike, warn supplies are ‘balancing on knife’s edge’

Two weeks into the United Auto Workers (UAW) ongoing strike against the Big 3 — General Motors, Ford, and Stellantis (the Detroit 3), Ford executives spoke out about the impacts it could have if a [...]

2023-10-02T13:35:09-04:00October 2nd, 2023|RDN News Feed|

Collision repair industry loses ‘industry leader’ Greg Coccaro Jr. to car wreck

A second-generation collision repairer who advocated for quality repairs and certifications, and whose father was well-known within the industry for his pivotal court case with Progressive Insurance, has died. Greg Coccaro Jr., co-owner of North [...]

2023-10-02T13:34:39-04:00October 2nd, 2023|RDN News Feed|

Federal legislators question need for R2R law, sponsor says OEMs pushing ‘monopolistic bid’

During a U.S. House subcommittee hearing Wednesday, there wasn’t a consensus on support or opposition to the federal REPAIR Act but there were many questions about why the act is needed for independent automotive and [...]

2023-10-01T14:27:18-04:00October 1st, 2023|RDN News Feed|

ASE touts ADAS certification as business opp for repair centers, offers virtual recerts

The National Institute for Automotive Service Excellence (ASE) says its advanced driver assistance systems (ADAS) Level 4 specialist certification test provides more business opportunities for repair centers through the employment of L4-certified technicians. ASE said [...]

2023-10-01T14:26:47-04:00October 1st, 2023|RDN News Feed|
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