In this video, Andy and Todd talk about the importance of employee feedback, and looking at different ways to evaluate and have conversation with team members about how they are doing and [...]

In this video, Amber and Kurt discuss Reverse Automatic Reverse Braking, which is a part of the Collision Intervention system. Reverse AEB detects potential collisions while in reverse gear and automatically brakes to [...]

This series was filmed by the Society of Collision Repair Specialists (www.scrs.com) and I-CAR (www.I-CAR.com) to help consumers better understand the safety systems and functions potentially found on their vehicles, and considerations those systems may [...]

Thorough quality control occurs throughout the repair process, not just as a final inspection at the end of the repair. The objective is to ensure all tasks were completed well, and to the internal expectation.  [...]

Few things are as frustrating as putting a vehicle back together for delivery to a customer, only to realize a new replacement part that was ordered early in the process isn’t the right part for [...]

Marketing and branding are ways in which you inspire your customers to take action, and help shape their perspective of your business and services. There are a lot of ways to engage with the consumer, [...]

This series was filmed by the Society of Collision Repair Specialists (www.scrs.com) and I-CAR (www.I-CAR.com) to help consumers better understand the safety systems and functions potentially found on their vehicles, and considerations those systems may [...]

This series was filmed by the Society of Collision Repair Specialists (www.scrs.com) and I-CAR (www.I-CAR.com) to help consumers better understand the safety systems and functions potentially found on their vehicles, and considerations those systems may [...]

In this series, we will have several different repair centers talk about ways in which they work on their internal support system, and the culture they want those within their business to experience. In this [...]

Collision repairers, consumers and insurance companies all face challenges when there is a disconnect between expectations. In this video Kris and Amber talk about some of the challenges in working with consumers who may have [...]