Allstate last month gave its Good Hands Repair Network collision centers an extensive directive on scanning, describing the charges it’ll reimburse and the tools and thought process it’d like them to use on the operation. [...]
LKQ on Thursday told analysts it anticipated having to grow its mobile services subsidiary Elitek by developing technicians in-house, rather than relying simply on buying up share. The publicly traded company’s expansion plans for Elitek [...]
USAA has extended its timeframe for reimbursing auto body shops’ COVID-19 vehicle sanitization efforts through the end of the first quarter. The nation’s fifth largest insurer said it would definitely cover certain cleaning charges until [...]
BMW last week described issues which could arise if auto body shops substituted incorrect parts on its vehicles. The wrong windshield could throw off advanced driver assistance systems by distorting a camera’s view of the [...]
USAA on Tuesday said it saw a 200 percent increase in the usage of its telematics auto insurance option SafePilot last year — and it’s experiencing a 50 percent opt-in rate among new customers. The [...]
CARFAX told the Automotive Service Association it doesn’t mine data directly but instead relies on third-party sources for its information, ASA Executive Director Ray Fisher last week. “The information is pushed to them with explicit [...]
CCC last month tweaked its P-pages with references to official automaker repair procedures and using an OEM-approved scan tool. The new language appeared following a request for such changes from the Society of Collision Repair [...]
General Motors executives last year reassured auto body shops that the OEM is thinking of the collision industry as the automaker pursues electrification. GM aftersales engineers and a GM collision program manager examined electrification with [...]
A New Jersey consumer’s attempt to resolve a repair reimbursement dispute with the appraisal clause process last year was foiled by State Farm policy language restricting RTAs to total losses. Asked about the history of [...]
Mitchell said it has encountered double-digit percentage increases in airbag deployments and glass labor hours over the past few years. Auto physical damage claims performance director Ryan Mandell cited these statistics during a Dec. 16, [...]
