J.D. Power has found that digital communication has become the key to maintaining customer satisfaction throughout the claims process, especially as repair cycle time has doubled in the past two years, currently at 23.1 days. [...]

Audatex/Solera’s blending refinish guidelines have officially been updated in its Database Reference Manual (DBRM). Under Section 4-4 “Refinish Guidelines,” Solera removed its previous blend formula — “50% of Audatex estimate refinish labor after overlap consideration, [...]

With more than $11 million from the National Highway Traffic Safety Administration (NHTSA), the University of Virginia’s Center for Applied Biomechanics (CAB) is conducting automotive safety studies by demographic groups, such as male and female. [...]

A panel of four diagnostic scanning company leaders agree that when it comes to data retrieved from vehicles, the owner isn’t explicitly defined. In most cases, the owner of the data is the owner of [...]

Effective today under the “Performance Reporting” link, the Society of Collision Repair Specialists (SCRS) Blueprint Optimization Tool (BOT) includes a new dashboard and expanded reporting functionality, powered by development partner OEConnection (OEC). The BOT was [...]

The Insurance Institute for Highway Safety (IIHS) says it’s developing a new rear impact testing system to measure how seat and head restraints protect vehicle occupants. Marcy Edwards, an IIHS senior research engineer, said in [...]

Hyundai and Kia have applied for and registered patents for a universal wheel drive system (Uni Wheel) that the automakers say could create an entirely new vehicle cabin structure. The automakers presented the new system [...]

The big will continue to get bigger. That’s the conclusion drawn from three presentations during SEMA Week on collision repair center consolidation. Opus IVS ADAS Solutions Vice President Frank Terlep shared his findings on the [...]