In this live panel discussion, representatives of General Motors, Mercedes-Benz USA, Nissan Group of America and Volvo Cars USA shared details of their distinct OEM certified program structures, and how the expectations have evolved to their present state.
As vehicle architecture and technology advance, so do the expectations of those performing repairs. Specialization and commitment to repair procedure adherence become increasingly more paramount, and many automakers have shifted their models of creating OEM collision repair networks to ensure that consumers have vetted options if collision repair services become necessary.
The session, moderated by Aaron Clark, Vice President, Technical Compliance for Assured Performance Network, and David Gruskos, President, Reliable Automotive Equipment Inc. featured the following panelists:
John Eck | General Motors Company
Collision Manager, Customer Care & Aftersales
Kenneth Park | Volvo Cars USA
Certified Collision Program Manager
Ben Cid | Mercedes-Benz USA
Collision Business Manager
Mark Zoba | Nissan Group of America
Manager, Collision Network Growth & Strategy
There has never been a better time to gain an understanding of what OEMs expect of the collision repair community. Learn directly from General Motors, Volvo Cars USA, Mercedes-Benz USA and Nissan Group of America about their certified networks,
Keep an eye on registration for the 2019 events at www.semashow.com/scrs