Tuesday, November 2nd, 2021
How to Decide if OEM Network Participation is Right for my Shop(s): 9:30 AM – 11:30 AM
Glue Pull Repair – Pull to Paint, and beyond!: 9:30 AM – 11:30 AM
Be Memorable: Uncover Hidden Value for your Customer, in their Claim: 9:30 AM – 11:30 AM
Improving Quality while creating Leaders from within Your Organization: 12:30 PM – 2:30 PM
How to staff a 21st Century Collision Center: 12:30 PM – 2:30 PM
How to Survive an OSHA Visit & Avoiding Common Accidents: 12:30 PM – 2:30 PM
Using Consumer-Protection Laws to Get Paid and Avoid Claims Denials: 3:00 PM – 5:00 PM
The Ebb and Flow of a New Normal: 3:00 PM – 5:00 PM
Turning QC Data into Process Improvement Gold!: 3:00 PM – 5:00 PM
Wednesday, November 3rd, 2021
The Human Resources Forecast: Sunny, with lingering showers of covid!: 9:30 AM – 11:30 AM
Finding Success Under OEM Evolving Expectations: 9:30 AM – 11:30 AM
Severing or Surviving the Loss of a DRP or Key Account: 9:30 AM – 11:30 AM
Capture Everything! Using estimating resources for thorough repair planning: 12:30 PM – 2:30 PM
Complete Understanding Of The Right Of Appraisal: 12:30 PM – 2:30 PM
The Art of War and Virtual Negotiation: 12:30 PM – 2:30 PM
Digitalization and the future of color matching: What does a shop need to know: 3:00 PM – 5:00 PM
How to perform a proper test drive after the repairs are complete: 3:00 PM – 5:00 PM
Future Tech : Technology and Vehicle repair trends: 3:00 PM – 5:00 PM