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Code of Ethics
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- Conduct all business practices in a
lawful and professional manner.
- Recommend only proper collision repair
procedures and explain to the customer why these are required to
correct the collision damage.
- Offer the customer a price estimate
for the work to be performed.
- Obtain prior authorization for all
work, in writing or by other means satisfactory to the customer.
- Notify customer if promised
appointments or completion dates cannot be kept.
- Furnish an itemized list for all parts
and services, priced fairly, which identifies and used or
re-manufactured parts.
- Excercise reasonable care of the
customer’s property while it is being repaired.
- Maintain a system for fair settlement
of customer’s complaints.
- Cooperate with all established
consumer complaint mediation activities.
- Maintain a high quality level of
collision repair.
- Cooperate in a good business manner
with insurance company representatives and make a sincere effort to
provide available and affordable service to the motoring public.
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